Refund policy

At [SkinMint], your satisfaction is important to us. If you are not completely happy with your purchase, we’re here to help. Please review our policy below for details on returns, refunds, and exchanges.

1. Return Eligibility

To be eligible for a return:

The item must be returned within [3-4 DAYS] of delivery.
The product must be unused, unopened, and in its original packaging.
The item must be in the same condition as received.
Proof of purchase (order confirmation or receipt) is required.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return:

Used or opened products
Items damaged due to misuse or improper handling
Products purchased during clearance or final sale (if applicable)
Gift cards (if applicable)

If you are unsure whether your item qualifies, please contact us before initiating a return.

3. Return Process

To request a return:

Email us at [mehulchetan051@gmail.com] with your order number and reason for return.
Our team will review your request and provide return instructions.
Once approved, securely pack the item and ship it to the provided return address.

Returns sent without prior approval may not be accepted.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrectly delivered.
Shipping charges (if any) are non-refundable unless the return is due to our error.

We recommend using a trackable shipping method, as we are not responsible for lost return parcels.

5. Refund Process

Once we receive and inspect the returned item:

You will be notified of approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within [5-7 BUSINESS DAYS].
Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

6. Exchanges

We offer exchanges for:

Defective or damaged products
Incorrect items delivered

If you would like to exchange an item, please contact us at [mehulchetan051@gmail.com] within [3-4 DAYS] of delivery.

Exchanges are subject to product availability.

7. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

Please email us within [24-48 HOURS] of delivery.
Include clear photos of the product and packaging.
Our team will arrange a replacement, exchange, or refund at no additional cost to you.

8. Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again.
Contact your credit card company or payment provider.
If the issue persists, please contact us at [mehulchetan051@gmail.com] for assistance.

9. Policy Updates

We reserve the right to update this Return & Refund Policy at any time. Changes will be posted on this page with an updated effective date.

If you have any questions, please reach out to us:

Business Name: [SkinMint]
Email: [mehulchetan051@gmail.com